Eptusmey Frame Troubleshooting
Quick guides to solve problems on your own!
Wi-Fi
If your WiFi is visible, but the frame won't connect to it at all, it is usually an indication that something is wrong with either the password or the encryption of the WiFi.
Troubleshooting steps:
1. Reboot network equipment
2. Sometimes it may be necessary to reboot (turn off and turn on) your network equipment.
3. Try to reboot your router, modem and access points.
Check more details here.
Import/Export/Backup
You can import photos from external device to the frame.
If you experience problems in doing so, here are a few troubleshooting steps to fix it.
Troubleshooting Steps:
1. Reboot and unplug the frame.
2. Check external device (e.g. SD Card) requirements.
3. Check the file format.
4. Try another external device(e.g. SD Card).
Check more details here.