Payment Policy

Accepted Payment Methods

We accept the following secure payment methods for your convenience:

• Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal

All payments are processed through encrypted and secure payment gateways to ensure your personal and financial information remains protected.

Payment Currency

All prices displayed on our website are in EUR.
Taxes such as VAT are included in the final price shown at checkout unless otherwise specified.

Order Processing

Once your payment is successfully completed, you will receive an order confirmation email within a few minutes.
Your order will then be processed and shipped within 1–2 business days.
If your payment cannot be verified or is flagged for review, we may contact you to confirm your information before processing the order.

Payment Security

Eptusmey does not store any payment details such as card numbers or billing information.
All transactions are handled by trusted third-party payment providers (Shopify Payments, PayPal, etc.) using SSL encryption and meet PCI-DSS standards for data security.

Failed or Declined Payments

If your payment fails or is declined, please:

1. Check that your billing details and card information are correct.
2. Ensure that your bank has authorized international or online transactions.
3. Try using another payment method.

If the issue persists, please contact our customer service at support@eptusmey.com.

Refunds and Cancellations

For information regarding order cancellations or refunds, please refer to our Refund Policy page.

Contact Us

If you have any questions about payments, please contact us:
📧 support@eptusmey.com