Shipping Policy
Thank you for shopping with us! We’re committed to delivering your order quickly and safely.
🌍 Shipping Regions
We currently ship to the following countries:
- European Union member countries (Germany, France, Italy, Spain, Belgium, Luxembourg, Slovakia, Czech Republic, Hungary, Austria, Netherlands, Denmark, Poland, Slovenia, Finland, Latvia, Lithuania, Sweden, Bulgaria, Estonia, Greece, Portugal, Romania, Ireland, Croatia)
If your country is not listed, please contact our support team to check availability.
⏱ Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive another notification once your order has shipped, including tracking information.
🚚 Shipping Times & Carriers
Shipping time is usually 2-8 business days, and we offer free shipping on all orders.
Carriers
We partner with reliable and trusted logistics providers to ensure your order is delivered safely and on time.
Depending on your shipping address, your order will be shipped via one of the following carriers:
- Europe: DHL, DPD, Deutsche Post, UPS.
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your delivery in real time.
We always choose the most efficient carrier based on your location, delivery time, and availability.
📦 Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this to track your shipment at any time.
🌐 Customs, Duties & Taxes
Orders placed through Eptusmey.com are tax-free and you don't need to pay any additional taxes.
❓ Shipping Issues or Questions
If your order is delayed, lost, or arrives damaged, please contact us immediately at support@eptusmey.com. We’re here to help!